What Does a Network Operations Center Do?
A typical NOC services provider offers services like:
Server and workstation monitoring and management of alarms
Network device (SNMP) monitoring
Server and workstation patch management
Backup management
IT security services, such as antivirus/anitmalware (AV/AM) deployment and management
IT project-based services, such as new customer onboarding
NOC vs. SOC
As shown in the list above, a NOC services provider concerns itself with monitoring and managing endpoints. This can include some security-related services such as AV/AM management and software patch management. However, a security operations center (SOC) goes much deeper into the business of protecting its clients’ infrastructure and data from cybersecurity threats. This can include everything from basic security tools like firewalls to SIEM solutions. The SOC provider looks for potential threats, such as anomalous activity on the network, and investigates them. It then takes action to prevent or contain the threat.
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Companies, of course, need NOC and SOC technicians working together, as they are both vital for business continuity.