Typical IT support infrastructure
Infrastructure is the base that supports an organization or its systems. Physical and computer-generated resources make a data center. These data centers support the processing and analysis of the data. IT Infra may be distributed or integrated with a data center. It may well distributed across several data centers. These are either organized by the organization or a third party.
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Infrastructure components
Data center setup includes the power and building essentials required to support the hardware. The data center hardware structure usually includes storage, servers, networking devices. Some of the e.g. are routers and switches, cabling; and network equipment, such as network firewalls.
A data center needs watchful consideration of IT infra security. IT Security includes physical security that has controlled access to the data center. For example electronic key entry, video, and human surveillance. It ensures only authorized people to have access to the data center hardware space reducing the possibility of data theft or damages.
Technical support is being delivered using many different technologies. For e.g. questions can be answered using SMS, Telecalls, E-mail, Chat, Forums or Fax. Software issues can be resolved over the phone or using remote access. More complicated issues with hardware normally need to be dealt with the person.